" Yes" should be chosen and the host computer can share its screen with the client computer. After clicking " OK", a pop-up window will appear on the host computer. On the client's computer, double-click the invitation file and type the password in the entry bar. Send this invitation file and the password to the client's computer (the computer that is used to offer technical help). Once you close this pop-up window, the connection will be canceled and you need to do those operations again. Save this file on the desktop and a pop-up window that contains a password will appear.Īttention: Please do not close this pop-up window. Choose“ Invite someone you trust to help you” and click” Save this invitation as a file”. After that, you can open Run box, type” msra” and press Enter to open Windows Remote Assistance. Go to " Remote" tab, and check “ Allow Remote Assistance connections to this computer” under " Remote Assistance". On the host computer, hold "Windows" and"R" simultaneously to open Run box, type” sysdm.cpl” and click " OK" to access System Properties. Here take using Remote Assistance in Windows 10 computer as an example. Use Remote Assitance to troubleshoot PC issues remotely over the internet In the next text, you can see detailed guides on how to use Remote Assistance to offer technical assistance and use Rremote Desktop to control another computer. How to use Remote Assistance and Remote DesktopĪfter reading the content about Remote Assistance vs Remote Desktop, you should realize which one to choose in different situations. But Remote Assistance doesn't support you controlling Windows PC from iPad, iPhone, or Android device.
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